Refund policy

While we are confident that you will be satisfied with our products and service, however, we will gladly discuss with you if any problems occur, please Contact Us.

We would like to hear your feedback please as it is very important to improve our products and service. 

Tea Store Aotearoa will gladly accept returns within 10 days. If there is something wrong with your packet or tin, the packets/tins must be unopened/unused and have an original hologram protection seal on. If you have opened your Tea and something is wrong with the state or taste of it, please return that tea (preferably with its original packaging). Please provide the order number along with your returned product. 

A store credit will be issued once the product is returned to us.

To return your product, you should mail your product to: 

Basilur Tea & Tipson Tea NZ

Inbox Solutions Building

124e Felton Mathew Ave, St Johns, Auckland 1072, New Zealand